Refund policy

Return & Refund Policy

Last updated: September 24, 2026

At ROYVYN, we want you to be completely satisfied with your purchase. If your order isn't the right fit, you may request a return in accordance with the policy below.

1. Return Window

We accept eligible returns within 30 days of delivery.

To be eligible for a return, your item must:

Be unworn and unused
Be in its original condition
Have all original tags attached, when applicable
Be free from stains, odors, washing, or other signs of use
Be returned with the original packaging when reasonably possible
Include your order number or other proof of purchase

Items that do not meet these requirements may not be eligible for a refund.

2. Non-Returnable Items

The following items may not be eligible for return:

Items marked as Final Sale
Items that have been worn, washed, altered, or damaged after delivery
Items with significant signs of use
Gift cards
Personalized or custom-made products, unless they arrive defective or damaged

3. How to Request a Return

To request a return, contact our customer service team at [YOUR CUSTOMER SERVICE EMAIL] within 30 days of receiving your order.

Please include:

Your full name
Order number
Item(s) you would like to return
Reason for the return
Photos, if the item is damaged or defective

We will review your request and provide return instructions if your return is approved.

Please do not send items back without first contacting us. Unauthorized returns may not be accepted.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method used to place the order.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

5. Return Shipping

Unless the item is defective, damaged, incorrect, or was sent due to an error on our part, the customer is responsible for return shipping costs.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with photographs of the item and packaging. We will review the issue and provide instructions for resolving it.

6. Damaged or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of deliveryat [YOUR CUSTOMER SERVICE EMAIL].

Please include clear photographs showing the issue and your order number.

Depending on the situation, we may provide a replacement, exchange, or full refund.

7. Exchanges

We may offer exchanges for eligible items, subject to availability.

If the requested replacement item is unavailable, we may offer a refund or another appropriate resolution.

8. Sale Items

Items purchased during a sale or promotional event are eligible for return unless specifically marked Final Sale.

Final Sale items cannot be returned or exchanged except where required by applicable law.

9. Order Cancellations

Because orders may be processed shortly after purchase, cancellation requests must be submitted as soon as possible.

Once an order has entered processing or has been shipped, we may be unable to cancel it. In that situation, you may request a return after delivery in accordance with this policy.

10. Refunds for Lost or Undelivered Orders

If your order appears to be lost in transit or has not arrived within the expected delivery period, please contact us so we can investigate the shipment.

We will work with the applicable shipping carrier or fulfillment provider to determine the appropriate resolution.

11. Policy Changes

ROYVYN reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date.